Confirmation

Full payment and a signed copy of the Booking Agreement will be required to confirm your booking and indicates acceptance of Murray Life Adventures Terms and Conditions.

 

Confirmation of Minimum Numbers

Confirmation of minimum numbers and event details are required 10 days prior to your event.  Including accommodation, catering, dietary requirements, guest medical details and any other  important information (including mental health, physical abilities). Additional charges may apply for changes made after this date. 

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Privacy

Murray Life Adventures gives assurance that any personal information including medical details  gathered by the campsite, or provided by the group leader, will remain confidential and only used  for the purposes for which it was collected. Please note security cameras are in operation.

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Payment

Full event payment is required pre-event to secure your booking and guarantee payment in the event of a non-arrival or late cancellation. For additional expenses incurred during your event, an invoice will be sent and payment is required within 7 days. Please note an accommodation bond may be required upon check-in, a valid credit card will be required for a $500 security bond, refundable on check-out if no damage has occurred.

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Pricing

The prices quoted are inclusive of GST.

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Liability

Murray Life Adventures and its agents and employees do not accept liability for loss or damage of property, or personal injury arising from the use of the facilities. The hirer is responsible for ensuring that they have appropriate public liability insurance for their group.

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Cancellation Policy

Please note, if you need to cancel your booking for any reason Murray Life Adventures must receive  notice of cancellation in writing. The following cancellation fees apply to bookings:

• 31 or more days notice: no cancellation fee will apply

• 30 to 8 days prior to arrival: up to 10% of the estimated charges will be payable

• 7 days or less prior to arrival: up to 50% of the estimated charges will be payable. 

 

Force Majeure

Should the event need to be rescheduled due to Force Majeure inclusive of but not limited to a  flood, fire, extreme heat, heavy rain, MLA will liaise with the customer to either reschedule or cancel  the event. In the case of cancellation due to Force Majeure, all deposits will be refunded.